Refund policy

30-Day Warmth Guarantee

We want you to love your FuzzHeat. If you're not happy with your order, you can return it within 30 days of delivery for a full refund.

How to start a return

Email us at jokki2003@gmail.com with your order confirmation number and the reason for your return. We'll reply within 1–2 business days with the return address and instructions. Please don't send items back before we confirm your return, as packages sent without authorisation can't be processed.

Conditions

• Items must be unworn, unwashed and returned with the power bank and original packaging.
• Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong.
• Items marked as final sale and gift cards can't be returned.

Damaged, defective or wrong items

If your FuzzHeat arrives damaged, stops heating or isn't what you ordered, email us within 14 days of delivery with a photo or short video. We'll send a free replacement or give you a full refund, and you won't need to pay for return shipping.

Exchanges

Need a different size? The fastest way is to return the item and place a new order for the size you want.

Refunds

Once your return arrives and is inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.

Cancellations

You can cancel your order free of charge before it ships. Email us as soon as possible and include your order confirmation number.